{"id":448,"date":"2018-04-23T22:50:23","date_gmt":"2018-04-23T22:50:23","guid":{"rendered":"https:\/\/www.realestateleads.ca\/blog\/?p=448"},"modified":"2023-09-27T12:37:10","modified_gmt":"2023-09-27T12:37:10","slug":"5-tips-for-offering-better-customers-service-as-a-real-estate-agent","status":"publish","type":"post","link":"https:\/\/www.realestateleads.ca\/blog\/5-tips-for-offering-better-customers-service-as-a-real-estate-agent\/","title":{"rendered":"5 Tips for Offering Better Customers Service as a Real Estate Agent"},"content":{"rendered":"
<\/div>

\"AdobeStock_165061039\"<\/a><\/strong>Anyone who chooses real estate as a career will quickly come to find that the business isn\u2019t unlike nearly every other one when it comes to one standard, fundamental truth. That truth is that customer service is of paramount importance for every aspect of what makes you, your business, and your brand successful in the market. Learn to to do it well and you\u2019ll thrive. Fail to do it well and you\u2019ll struggle extensively. It\u2019s as simple as that.<\/p>\n

Here at Real Estate Leads,<\/a> it\u2019s been very enjoyable for us to watch our online real estate lead generations system be so helpful for realtors in Canada. It allows those who are newer to the industry to get so much more out of the resources they put into prospecting, and it\u2019s designed to target prospective clients right where you\u2019re focusing your efforts.<\/p>\n

While such technologies are great, they won\u2019t go far in helping create actual customers if your customer service isn\u2019t what it needs to be. In real estate, however, good customer service is a little bit different, as the customer doesn\u2019t directly pay for your services. Determining where the line is between service provider and customer can be a little trickier.<\/p>\n

Despite the additional challenge, developing strong customer service habits is important. Here\u2019s what we suggest to make sure your clients see you as a service-first and accountable real estate agent right from the get go.<\/p>\n

    \n
  1. \n

    Amp Up Your Friendliness<\/strong><\/h3>\n<\/li>\n<\/ol>\n

    A pay scale that separates good agents from mediocre ones is non-existent. That\u2019s accomplished through sheer skill and positive personality traits. Want to attract higher-income clients? You\u2019ll need to offer a higher level of service.<\/p>\n

    Being extremely friendly is a great place to start, but make sure you keep it natural. People want a realtor they can trust, which isn\u2019t surprising they are making one of the biggest purchases of their lives. Coming across as genuinely friendly and sincere goes a long way towards sending the message that you can be that trustworthy source.<\/p>\n

      \n
    1. \n

      Communicate with Real Clarity<\/strong><\/h3>\n<\/li>\n<\/ol>\n

      Anyone with a paralyzing fear of picking up the phone is going to find that real estate agent isn\u2019t the career for them. You must be able to communicate confidently, clearly, and frequently if you\u2019re going to be well regarded as a realtor. Make sure you\u2019re also proficient with sending professionally worded emails, checking in frequently, and connecting \/ promoting via social media.<\/p>\n

      Further it\u2019s important to be able to get your point across in every message you send. Use clear, concise language and be very direct and to the point, even if it\u2019s not what they client is going to want to hear. \u2018Sugar coating\u2019 anything is NEVER a good idea, and you should also avoid wordiness while leaving room for questions at the end.<\/p>\n

      Clear, objective communication is huge for realtors<\/p>\n

        \n
      1. \n

        Connect Where Your Customers Are<\/strong><\/h3>\n<\/li>\n<\/ol>\n

        Realtors these days need to establish an online presence, and this doesn\u2019t only mean having your listings posted online. You need to connect with your clients where they are, and in today\u2019s increasingly digital world that\u2019s often on social media.<\/p>\n

        Don\u2019t evaluate posting you listings on social sites like Twitter, Facebook, and Instagram as being an optional move. See it as being necessary, as in today\u2019s world customers like to know they can connect with you with all the immediacy, and intimacy, of doing so through social media.<\/p>\n

          \n
        1. \n

          Build Strong Relationships<\/strong><\/h3>\n<\/li>\n<\/ol>\n

          As suggested above, you really are a key player in some of the biggest moments of your clients\u2019 lives. Proving that you\u2019re trustworthy and reliable enough to do business with is essential. Take the time to build relationships and you and become that trusted advisor and source of knowledge and expertise.<\/p>\n

          Start by showing a passion for your chosen field. Ask customers non-prying questions about their personal lives and refer to their answers later. Reward long-term clients with gratitude and gift baskets. These are only a couple of ideas for solidifying relationships that can last for years, and once you start trying a few of them they tend to continue to come to you quite naturally – as long as you continue to put a sufficient amount of effort into the process!<\/p>\n

            \n
          1. \n

            Listen & Be Receptive to Client Needs<\/strong><\/h3>\n<\/li>\n<\/ol>\n

            Avoid doing all the talking, and in fact avoid doing most<\/em> of the talking even. Allowing clients plenty of time to share their concerns, needs, and demands during the entire home buying and selling process is very conducive to them seeing you as a service-first realtor. And be an active<\/em> listener, one that weighs the information given in full and then works to anticipate that client\u2019s current and projected needs in finding them their right home.<\/p>\n

            Other good guidelines include not interrupting the client when he or she is talking, giving them a little more open space during conversations to finish what they have to say in full, and asking questions that promote feedback directly.<\/p>\n

            Our last tip for today harkens to our blog post from 2 weeks backl listen to more than just words. Watching and understanding their body language can be very effective for understanding and accommodating your clients more thoroughly. Naturally, that\u2019s a huge plus for the way they\u2019ll associate you with great customer service from a realtor.<\/p>\n

            Sign up with Real Estate Leads here<\/a> and receive a monthly quota of qualified, online-generated leads for buyers and \/ or sellers living nearby to where you practice real estate in Canada. You\u2019re nearly guaranteed to have more in the way of opportunities to create clients for yourself, and who\u2019s not<\/em> going to like the sound of that? Try us out, you\u2019ll be glad you made the investment in your business!<\/p>\n","protected":false},"excerpt":{"rendered":"

            Anyone who chooses real estate as a career will quickly come to find that the business isn\u2019t unlike nearly every other one when it comes to one standard, fundamental truth. That truth is that customer service is of paramount importance for every aspect of what makes you, your business, and your brand successful in the […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-448","post","type-post","status-publish","format-standard","hentry","category-general-topics"],"yoast_head":"\n5 Tips for Offering Better Customers Service as a Real Estate Agent - Real Estate Leads Blog<\/title>\n<meta name=\"description\" content=\"5 Tips for Offering Better Customers Service as a Real Estate Agent - Real Estate Leads Blog\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.realestateleads.ca\/blog\/5-tips-for-offering-better-customers-service-as-a-real-estate-agent\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"5 Tips for Offering Better Customers Service as a Real Estate Agent - Real Estate Leads Blog\" \/>\n<meta property=\"og:description\" content=\"5 Tips for Offering Better Customers Service as a Real Estate Agent - Real Estate Leads Blog\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.realestateleads.ca\/blog\/5-tips-for-offering-better-customers-service-as-a-real-estate-agent\/\" \/>\n<meta property=\"og:site_name\" content=\"Real Estate Leads Blog\" \/>\n<meta property=\"article:published_time\" content=\"2018-04-23T22:50:23+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-09-27T12:37:10+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.realestateleads.ca\/blog\/wp-content\/uploads\/2018\/04\/AdobeStock_165061039-300x200.png\" \/>\n<meta name=\"author\" content=\"Real Estate Leads\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Real Estate Leads\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.realestateleads.ca\/blog\/5-tips-for-offering-better-customers-service-as-a-real-estate-agent\/\",\"url\":\"https:\/\/www.realestateleads.ca\/blog\/5-tips-for-offering-better-customers-service-as-a-real-estate-agent\/\",\"name\":\"5 Tips for Offering Better Customers Service as a Real Estate Agent - Real Estate Leads Blog\",\"isPartOf\":{\"@id\":\"https:\/\/www.realestateleads.ca\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.realestateleads.ca\/blog\/5-tips-for-offering-better-customers-service-as-a-real-estate-agent\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.realestateleads.ca\/blog\/5-tips-for-offering-better-customers-service-as-a-real-estate-agent\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.realestateleads.ca\/blog\/wp-content\/uploads\/2018\/04\/AdobeStock_165061039-300x200.png\",\"datePublished\":\"2018-04-23T22:50:23+00:00\",\"dateModified\":\"2023-09-27T12:37:10+00:00\",\"author\":{\"@id\":\"https:\/\/www.realestateleads.ca\/blog\/#\/schema\/person\/413386b258baa1b3e7d5709228082e86\"},\"description\":\"5 Tips for Offering Better Customers Service as a Real Estate Agent - Real Estate Leads Blog\",\"breadcrumb\":{\"@id\":\"https:\/\/www.realestateleads.ca\/blog\/5-tips-for-offering-better-customers-service-as-a-real-estate-agent\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.realestateleads.ca\/blog\/5-tips-for-offering-better-customers-service-as-a-real-estate-agent\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.realestateleads.ca\/blog\/5-tips-for-offering-better-customers-service-as-a-real-estate-agent\/#primaryimage\",\"url\":\"https:\/\/www.realestateleads.ca\/blog\/wp-content\/uploads\/2018\/04\/AdobeStock_165061039.png\",\"contentUrl\":\"https:\/\/www.realestateleads.ca\/blog\/wp-content\/uploads\/2018\/04\/AdobeStock_165061039.png\",\"width\":563,\"height\":375},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.realestateleads.ca\/blog\/5-tips-for-offering-better-customers-service-as-a-real-estate-agent\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.realestateleads.ca\/blog\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"5 Tips for Offering Better Customers Service as a Real Estate Agent\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.realestateleads.ca\/blog\/#website\",\"url\":\"https:\/\/www.realestateleads.ca\/blog\/\",\"name\":\"Real Estate Leads Blog\",\"description\":\"Welcome to RealtorLeads Blog\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.realestateleads.ca\/blog\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.realestateleads.ca\/blog\/#\/schema\/person\/413386b258baa1b3e7d5709228082e86\",\"name\":\"Real Estate Leads\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.realestateleads.ca\/blog\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/4801655c68dae8c9486a6bdf5e4c6505?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/4801655c68dae8c9486a6bdf5e4c6505?s=96&d=mm&r=g\",\"caption\":\"Real Estate Leads\"},\"url\":\"https:\/\/www.realestateleads.ca\/blog\/author\/admin\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"5 Tips for Offering Better Customers Service as a Real Estate Agent - Real Estate Leads Blog","description":"5 Tips for Offering Better Customers Service as a Real Estate Agent - Real Estate Leads Blog","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.realestateleads.ca\/blog\/5-tips-for-offering-better-customers-service-as-a-real-estate-agent\/","og_locale":"en_US","og_type":"article","og_title":"5 Tips for Offering Better Customers Service as a Real Estate Agent - Real Estate Leads Blog","og_description":"5 Tips for Offering Better Customers Service as a Real Estate Agent - Real Estate Leads Blog","og_url":"https:\/\/www.realestateleads.ca\/blog\/5-tips-for-offering-better-customers-service-as-a-real-estate-agent\/","og_site_name":"Real Estate Leads Blog","article_published_time":"2018-04-23T22:50:23+00:00","article_modified_time":"2023-09-27T12:37:10+00:00","og_image":[{"url":"https:\/\/www.realestateleads.ca\/blog\/wp-content\/uploads\/2018\/04\/AdobeStock_165061039-300x200.png"}],"author":"Real Estate Leads","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Real Estate Leads","Est. reading time":"5 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.realestateleads.ca\/blog\/5-tips-for-offering-better-customers-service-as-a-real-estate-agent\/","url":"https:\/\/www.realestateleads.ca\/blog\/5-tips-for-offering-better-customers-service-as-a-real-estate-agent\/","name":"5 Tips for Offering Better Customers Service as a Real Estate Agent - Real Estate Leads Blog","isPartOf":{"@id":"https:\/\/www.realestateleads.ca\/blog\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.realestateleads.ca\/blog\/5-tips-for-offering-better-customers-service-as-a-real-estate-agent\/#primaryimage"},"image":{"@id":"https:\/\/www.realestateleads.ca\/blog\/5-tips-for-offering-better-customers-service-as-a-real-estate-agent\/#primaryimage"},"thumbnailUrl":"https:\/\/www.realestateleads.ca\/blog\/wp-content\/uploads\/2018\/04\/AdobeStock_165061039-300x200.png","datePublished":"2018-04-23T22:50:23+00:00","dateModified":"2023-09-27T12:37:10+00:00","author":{"@id":"https:\/\/www.realestateleads.ca\/blog\/#\/schema\/person\/413386b258baa1b3e7d5709228082e86"},"description":"5 Tips for Offering Better Customers Service as a Real Estate Agent - Real Estate Leads Blog","breadcrumb":{"@id":"https:\/\/www.realestateleads.ca\/blog\/5-tips-for-offering-better-customers-service-as-a-real-estate-agent\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.realestateleads.ca\/blog\/5-tips-for-offering-better-customers-service-as-a-real-estate-agent\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.realestateleads.ca\/blog\/5-tips-for-offering-better-customers-service-as-a-real-estate-agent\/#primaryimage","url":"https:\/\/www.realestateleads.ca\/blog\/wp-content\/uploads\/2018\/04\/AdobeStock_165061039.png","contentUrl":"https:\/\/www.realestateleads.ca\/blog\/wp-content\/uploads\/2018\/04\/AdobeStock_165061039.png","width":563,"height":375},{"@type":"BreadcrumbList","@id":"https:\/\/www.realestateleads.ca\/blog\/5-tips-for-offering-better-customers-service-as-a-real-estate-agent\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.realestateleads.ca\/blog\/"},{"@type":"ListItem","position":2,"name":"5 Tips for Offering Better Customers Service as a Real Estate Agent"}]},{"@type":"WebSite","@id":"https:\/\/www.realestateleads.ca\/blog\/#website","url":"https:\/\/www.realestateleads.ca\/blog\/","name":"Real Estate Leads Blog","description":"Welcome to RealtorLeads Blog","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.realestateleads.ca\/blog\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"},{"@type":"Person","@id":"https:\/\/www.realestateleads.ca\/blog\/#\/schema\/person\/413386b258baa1b3e7d5709228082e86","name":"Real Estate Leads","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.realestateleads.ca\/blog\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/4801655c68dae8c9486a6bdf5e4c6505?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/4801655c68dae8c9486a6bdf5e4c6505?s=96&d=mm&r=g","caption":"Real Estate Leads"},"url":"https:\/\/www.realestateleads.ca\/blog\/author\/admin\/"}]}},"_links":{"self":[{"href":"https:\/\/www.realestateleads.ca\/blog\/wp-json\/wp\/v2\/posts\/448"}],"collection":[{"href":"https:\/\/www.realestateleads.ca\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.realestateleads.ca\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.realestateleads.ca\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.realestateleads.ca\/blog\/wp-json\/wp\/v2\/comments?post=448"}],"version-history":[{"count":0,"href":"https:\/\/www.realestateleads.ca\/blog\/wp-json\/wp\/v2\/posts\/448\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.realestateleads.ca\/blog\/wp-json\/wp\/v2\/media?parent=448"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.realestateleads.ca\/blog\/wp-json\/wp\/v2\/categories?post=448"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.realestateleads.ca\/blog\/wp-json\/wp\/v2\/tags?post=448"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}